Technical troubleshooting
Diagnosing hardware, software, and production issues.
Technical problems,
solved with practical
precision.
IT support and field service professional with 25+ years of hands-on experience across equipment repair, customer troubleshooting, large-format print systems, and technical operations.
Where I make an impact
Hardware installation & repair
Hands-on setup, maintenance, parts, and field repair.
Customer support
Clear guidance that turns complex problems into next steps.
Printer & heat press systems
DTF, HP DesignJet, Hotronix, and large-format equipment.
Software/hardware integration
Connecting applications, operating systems, and equipment.
Networking & IT fundamentals
Certified support across core infrastructure and security.
Experience
A career built on equipment uptime, accurate output, and clear customer support.
Lead Technician / Hotronix Customer Service Technician
Groupe Stahl / Stahls / Hotronix
- Installed, maintained, and repaired Ultra Max Color DTF printer systems.
- Supported Hotronix Fusion IQ, Auto Clam, and Maxx customers with troubleshooting, parts, installation, and repair.
- Translated hardware and software diagnoses into clear next steps that improved uptime.
Chandler, AZ · Remote
Dec 2023 — Jun 2026
Digital Print Technician / Large Color Format Print Operator
Artisan Colour
- Operated and repaired HP DesignJet 5000 and HP 360 systems.
- Completed Level 2 HP maintenance and repair training in Atlanta.
- Calibrated color with a spectrometer and managed profiles for 40+ media types.
Scottsdale, AZ
Mar 2018 — Feb 2021
Printer Operator
PRI Reprographics / PRI Graphics
- Operated and maintained HP DesignJet 5000, 850, and 360 printers.
- Prepared customer files, corrected production issues, and set realistic deadlines.
Phoenix, AZ
Jun 1995 — Feb 2018
Credentials
Google IT Support Professional Certificate
Completed Oct 2023
HP DesignJet 5000 Level 2 Maintenance & Repair
HP Headquarters · Atlanta, GA
DeVry University
Software Development coursework · Cybersecurity concentration · 2011—2014
Central High School
High School Diploma · 1993
Need practical support that keeps work moving?
Let's talk about your technical support, field service, or equipment operations needs.